This privacy policy explains how your personal data will be treated when any goods or services are offered to you by or on behalf of Kilter Avenue Pte Ltd (UEN 201600735Z) (“Kilter Avenue”) or when you use the website “http://kilteravenue.com” (“website”) or any of Kilter Avenue’s smart phone or social media applications.

We respect the privacy of everyone who visits this website. As a result we would like to inform you regarding the way we would use your personal data. We recommend you to read this privacy policy so that you understand our approach towards the use of your personal data.

By submitting your personal data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.

The Privacy Policy

This privacy policy is to inform you regarding the use of your personal information which is collected during your visit to one of our websites.

By providing your personal data to Kilter Avenue, whether you have provided such personal data through our website, over the phone, at Kilter Avenue, a smart phone or social media application, you agree to the collection, use and disclosure of that date in accordance with this Privacy Policy. If you do not consent to such collection, use or disclosure of your personal data, we may not be able to provide you with certain products or services.

In addition to this Privacy Policy, there may also be additional privacy provisions that apply to certain sections of the website or to specific services offered by kilter Avenue. Because these additional provisions also relate to your privacy protection, you should review them wherever they are accessible to you on the website or in the terms and conditions for the service. If there is any inconsistency between this Privacy Policy and those additional privacy provisions, the additional provisions will prevail.

What data have you collected about me?

We collect and hold data that you have provided to us about yourself, and information about your use of our services such as membership information and information about your use of our premises. The information that we collect will depend on how you use the services offered by Kilter Avenue.

Data that you might have provided to us includes:

data provided in applying for or buying Kilter Avenue memberships and/or class packages e.g. your contact details and credit card details;

  • data provided as part of your use of our premises e.g. the frequency with which and the times at which you attend classes or use space;
  • data provided as part of your use of Kilter Avenue’s website and web services e.g. the email address you provide to participate in specific promotions and offers, information you provide about your use of our premises and your fitness;
  • data relating to your health e.g. the existence and nature of a medical condition disclosed to us in completing our pre-activity questionnaire.

What do you do with this data?

We  use and disclose your personal data to provide you with membership or guest visits to Kilter Avenue, and to offer you other Kilter Avenue products and services. We may also use personal data for related purposes and for purposes permitted under the PDPA such as:

  • maintaining our relationship with you, including responding to your questions;
  • helping us identify and inform you about other Kilter Avenue products or services that are likely to be of interest to you;
  • internal accounting and administration, including sharing information with our related bodies corporate for reporting purposes;
  • using your credit card details for billing purposes;
  • photos for identification purposes and club access;
  • protecting you and Kilter Avenue from error and fraud;
  • responding to police or regulatory authority enquiries or investigations;
  • preventing a serious credit infringement;
  • improving the website; and
  • developing a better understanding of our members’ and customers’ needs

If you do not provide us with your personal data, we may not be able to provide you with these services.

Do you share my personal data with others?

Other than disclosure to service providers or as required by law, our policy is that we do not generally give your personal data to other organisations unless you have given us your consent to do so.

We may share your personal data with certain third parties, such as: providers of the smart phone applications we use to collect and store your personal data, banks and financial institutions you use to make payments to us; and other service providers we use to help us run our business efficiently. Occasionally, we might also use your personal data for other purposes or share with another organisation because:

we believe it is necessary to provide you with a service which you have requested, or to prevent or help detect fraud or credit infringements (where we may share information with law enforcement agencies etc), or to protect the interests of Kilter Avenue;

we believe it is necessary to protect the rights, property or personal safety of you, other Kilter Avenue members or guests, or any member of the public;

the assets and operations of the business are being transferred to another party as a going concern;

for obtaining legal advice.

When we share information with other organisations and service providers as set out above, we do so in accordance with this Privacy Policy. These organisations and service providers that have gain access to your personal data will be made subject to confidentiality obligations that prohibit them from keeping this information or using this information for any other purpose, where required by the PDPA.

Do you use cookies?

Most web browsers are set to accept cookies. We use cookies to ensure that you can make online transactions securely. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes; they are useful to estimate the number of visitors to our website and determine overall traffic patterns. If you do not wish to receive any cookies you may set your browser to refuse cookies.

Questions and changes on your personal data

If you wish to access, change or delete the information kept on you by Kilter Avenue, please request it by emailing us at info@kilteravenue.com. Do note that we will try our best to delete your information unless we need to keep it for any purposes identified in the items above, or for legal or business reasons, or as permitted and required by the PDPA.

From time to time, our policies will be reviewed and may be revised. Kilter Avenue reserves the right to change this Privacy Policy at any time and notify you by posting an updated version of the Privacy Policy on our website. If you have any further queries relating to our Privacy Policy, please contact our Personal Data Officer at info@kilteravenue.com.